refunds & returns

We hope you love our products as much as we do. If not we accept returns up to 30 days from delivery of goods to you on the condition the items are unused and in the original condition and packaging provided.

The only exception to our return policy is for discounted or sale items which are final and therefore cannot be returned. These sale items will be clearly listed in the product description as “For final sale.”

Please note for refunds you will be required to pay for the shipment of goods back to us. 

Simply send us an email titled “Refund request’ with your details and we will process a refund no questions asked as soon as the goods have been received back into stock.

Damaged orders

In the event your order arrives damaged in any way please email us asap with details and a clear image (or two) of the items condition as it was received.

We will always try our best to work towards a satisfactory solution for you and you can choose from an exchange or refund in this case. 

Due to the handmade nature of our artisan ranges some items will have naturally occurring features that will differ from product to product. These are not considered flaws but characteristics of a handmade item.

Please carefully read the product descriptions to be clear on what you are ordering and understand that some 1 off pieces may not be replaceable for exact items. 

Lost orders

Australia is a big spread out place and the world is even bigger so if your order vanishes or takes too long to get to you and our shippers deem it lost in transit  you can choose from a replacement item (where possible), an exchange or a refund but please allow up to a week for this process to take place. 

Finally – We want you to feel as though you are buying from a friend because that’s what we aim to be to you so reach out via email or post if you have any further questions or concerns.