shipping & delivery

Thank you for supporting our extended family of makers. The following information sets out the terms and conditions of our shipping policy so we ask that you to read this prior to placing your order. 

Standard shipping is always free within Australia for all items unless otherwise advised. 

The only exception to this is the occasional bulky furniture or large art pieces which will be clearly listed as requiring an additional freight quote due to the size of product.

If you are unsure of anything as always please just reach out by sending us an email – we love to chat and we love feedback. 

Processing your order

Once you have completed your cart checkout you will receive an email confirmation stating an order number. Please keep this email as proof of your purchase. 

Processing times

From the time your payment is made your order will be processed by us in the studio within 3 days. When you place an order outside of business hours (Hello late night shoppers I see you) it will be processed ASAP on the next business day. Public holidays – same deal. 

* Please note shipping times are separate to processing times.

Product Lead times 

The expected leadtime is always listed within the product description page for each individual item. Please read and be aware of this as we do sell items from stock as well as some that come direct from artists studios or the makers themselves. 

Delivery locations

We deliver to all Australian states and Territories as standard. 

If you like our stuff and buy it we will get it to you provided you have a physical listed address and don’t live under a rock, inside a cave on a distant unnamed island off the coast of Tasmania.

Shipping & Delivery time

Please ensure that your correct mobile number and email is listed when you checkout as this is where you will receive notification by our carrier when your goods have actually shipped.

Goods are both processed and shipped within business hours Monday – Friday except on public holidays.

We always endeavour to get goods to you as soon as possible. 

Once an order is placed you will be advised if there are any changes to the listed estimated delivery time for any reason. 

Delivery times given are estimates only and are subject to both Australia Post and our network of couriers timeframes so are to be used as a guide and subject to the acceptance and approval of your order therefore estimated arrival dates are not guaranteed (but really what is in this world? ) 

Weather or unforeseen circumstances can impact even our best efforts but rest assured unless there are exceptional circumstances we will make every effort to fulfil your order on time, as described and will contact you if there is any change to this. 

See our refund policy for any concerns. 

Local deliveries

We have goods coming from all over the place not just sunny Darwin so pick up is not available at this time. Local deliveries will come to you via Aus post OR courier whichever is more suitable for the item purchased. Standard shipping times apply Australia wide. 

International orders

We are happy to ship goods anywhere you like however free shipping is within Australia only at this time. 

Just send us an email titled “Shipping query” with the items and quantities you are interested in plus your full address and we will get back to you within a few days with a price to ship to your location. 

Please note some countries have customs import fees - You are liable to check this and pay for as required.

Shipping methods

We love the planet and we want to do our bit to look after it where we can so our aim is to reduce the impact of unnecessary packaging, additional shipping or double handling and recyclable rubbish as much as possible so all items will come to you in the fastest yet most ethical and sustainable way possible.